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FAQ
Ordering
How can I order from Rogelli Sportswear?
Ordering at Rogelli Sportswear is easy and fast. Your order is finalized after you have received the order confirmation in your email box. Below is a step-by-step plan to make your order as easy as possible.
1: Select your products
Select the right size and click on the 'add to cart' button. The product will now be added to your shopping cart. If you want to order more items of one product, please fill in the desired number. Did you find all the items you wanted? Then click on the shopping cart in the top right of your screen. You will then go to your order overview.
2: Check your order
In the order summary you can check whether your order is correct. Check whether the quantity, size and color are as desired. If something is not right, you can still adjust it. The prices include VAT.
3: Choose your delivery address
You can have your order delivered in two ways:
1. Deliver to your billing address
Fill in your details and leave the check mark on 'deliver to the address above'.
2. Deliver to an address other than the billing address
Fill in your details and move the box next to 'delivery address' to 'deliver to another address'.
4. Choose your desired payment method
You can choose from two types of payment methods:
1. Pay via iDEAL
2. Pay with your credit card
After choosing the desired payment method you will see an overview of the selected products. If this is all correct you will be redirected to the payment page.
Can I also buy the webshop items in the store?
Our collection is large and growing! That's awesome of course, but that's why not all stores sell our complete collection. Are you curious if there is a store near you that sells Rogelli? Go to our Store Locater.
Payment
What payment methods can I use?
On the Rogelli Sportswear Webshop you can pay with two different payment methods. You can pay safely in the webshop with iDEAL and Credit Card. With every order you will receive a clear invoice with detailed information about the order and the invoice amount.
What should I do if I get an error message on my payment?
On the Rogelli Sportswear Webshop you can pay with two different payment methods. You can pay safely in the webshop with iDEAL and Credit Card. With every order you will receive a clear invoice with detailed information about the order and the invoice amount.
Still can't pay? Please check the following points:
- Do you have sufficient balance on your account?
- Is the payment limit of your account sufficient?
- Is the 3D secure code of your Credit Card activated and set correctly?
- Is the card blocked or expired?
Couldn't find a solution?
Please contact us, so we can look for a solution together.
Delivery
When can I expect my order?
We do everything possible to ship your order as soon as possible. If you have ordered before 3.00 pm on weekdays in the Rogelli Sportswear Webshop, we will send your order the same day to you. Rogelli Sportswear ships your order with DHL For You.
Can I track my order?
You can track your order via the Track & Trace service of DHL For You. When you order you will not only receive a payment and order confirmation from us in your e-mail, but also a DHL tracking number. You can view and follow the status of your package as soon as we have registered it with DHL.
When do I have to pay shipping costs?
When you place an order above €30,00 in the Netherlands or Belgium you pay no shipping costs. Do you place an order for less than €30,00? Then €4,95 will be charged for shipping costs.
Orders outside the Netherlands and Belgium?
Does your order need to be delivered across the Dutch or Belgian border? Check the Shipping page for the correct shipping costs.