Frequently asked questions

Ordering at Rogelli is easy and fast. Your order is finally completed after you have received the order confirmation in your e-mail box. Below is a step -by -step plan to make your order as easy as possible.

1: Select your products
Select the correct size and click on the 'In shopping basket' button. The product is now added to your shopping basket. If you want to order more pieces of one product, enter the desired number. Have you found all the items you wanted? Then click on the shopping cart at the top right of your screen. You will then enter your order overview.

2: Check your order
In the order overview you can check whether your order is correct. Take a good look at whether the number, size and color are satisfactory. If something is wrong, you can still adjust this. The prices include VAT.

3: Enter the delivery address
Enter the delivery data for the designated fields. All mandatory fields are indicated with an asterisk.

4: Choose the shipping method
You can choose from two types of shipping methods: have your order delivered in two ways.

5: Choose your desired payment method
You can choose from 4 types of payment methods:

The check mark "Invoice and shipping address are the same" is automatically checked. Do you want your order to be delivered to a different address and is the billing address different from the shipping address? Then check the square and enter the correct shipping address on which your order must be delivered.

Our collection is large and is getting bigger! Very nice of course, but therefore not all stores can sell our complete collection. Are you curious if there is a store in the area that sells Rogelli? Then go to our Store locator.

At Rogelli you can use various safe payment methods. You have the following options:

• iDeal
• Clarna
• Credit card
• Bank transfer

On Rogelli.com you can pay with four different payment methods. You can pay securely in the webshop with iDeal, bank transfer, credit card and Klarna. With every order you will receive a clear invoice with detailed information about the order and the invoice amount.

Are you still unable to pay? Then check the points below:

• Is there sufficient balance on the chosen account?
• Is the payment limit of your account sufficient?
• Is the 3D Secure Code of your credit card activated and well set?
• Has the credit card been blocked or expired?

Can't find a solution?
Then contact us so that we can look at a solution together.

With the payment overview you can choose the Pick up option, if your order is below € 30, the shipping costs will of course be canceled with this option.

We give you a signal by phone or e-mail when your order is ready. You can add a note to your order to indicate what of these two you prefer.

Of course we do everything we can to deliver your order as quickly as possible. If you order in our webshop on workdays before 3 p.m., your order will be prepared for the same working day for delivery. We ship your order with DHL.

That's possible! Following your order is possible via the track & trace that you receive from us after completing your order. In general you can then follow your order from the evening or the next day.

Sometimes the Track & Trace code cannot be followed immediately after completing your order. For example, because the package has not yet been collected from us by the delivery service. In general you can follow your order that same evening or the next day. Does the link still not work? Then contact us and we will be happy to help further.

If you place an order above € 30.00 in the Netherlands or Belgium, you do not pay any shipping costs. Do you place an order under € 30.00? Then € 4.95 will be charged.

Orders outside the Netherlands and Belgium?

Does your order have to be delivered over the Dutch or Belgian limit? Then check the shipping page for the correct shipping costs.

Can't you enjoy your order as expected? You can always return your item to us for free within 30 days of receipt. Please note that the item is returned to us in its original state with labels & packaging. We cannot treat damaged and used items as a return.

1. Pack the items (undamaged and unworn) in the original packaging.
2. Go to our online registration tool, enter your order number and e-mail address and follow the steps.
3. Return the package within 30 days in the way you choose.
4. We will process your return shipment within 10 working days of receipt.

The shipping costs are repaid for a (fully) returned order.

Have you purchased a Rogelli product through our webshop with a defect? That's a shame, but we are happy to help you! Contact us via: customerservice@rogelli.com And together we will come to an appropriate solution.

Before contacting us, it is important to add the following documents:

1. A valid purchase voucher or confirmation of your order
2. A description of the production error
3. Photos of the product with visible production error

In this case we recommend first contacting the webshop or store where you have placed your order. The seller is responsible for your order. Don't you get out of it together? Then we would like to hear this and we will gladly help you further.