Service Hub
Are you unable to get out of it? At Rogelli we are always ready for you!
We are always ready for you.
Everything about orders, returns, sizes and shipping can be found here. Are you unable to get out of it? Our team is there for you.
Dispatch
Your order will be packed with care and sent within 1–2 business days. Whether you go for your daily essentials or a special gift - you can follow your package from start to finish.
Retreat
Not completely satisfied? No problem. Within 30 days you can exchange or return your item, as long as it is unused and in its original state. Fast, simple and without hassle.
Frequently asked questions
Less search, more time to enjoy the distance.
Top 3 questions
Can't you enjoy your order as expected? You can always return your item to us for free within 30 days of receipt. Please note that the item is returned to us in its original state with labels & packaging. We cannot treat damaged and used items as a return.
- Pack the items (undamaged and unworn) in the original packaging.
- Go to our online registration tool, enter your order number and e-mail address and follow the steps.
- Return the package within 30 days in the way you choose.
- We will process your return shipment within 10 working days of receipt.
Return: Return portal
Shipping costs within the Netherlands and Belgium
With an order above € 30.00, shipping is free. Do you place an order under € 30.00? Then we charge € 4.95 shipping costs.
Shipping costs outside the Netherlands and Belgium
The shipping costs to an international destination differ per country. The precise shipping costs are automatically calculated in the ordering process.
Of course we do everything we can to deliver your order as quickly as possible. If you order in our webshop on workdays before 3 p.m., your order will be prepared for the same working day for delivery. We ship your order with DHL.
We would like to hear from you
To ask? Let us know via the contact form, our team responds quickly.
Enjoy the distance
Whether you are rolling or going in full, climbs or falling, pushing your own boundaries or just having fun with friends: you enjoy the kilometers and we ensure a comfortable ride.