Warranty

At Rogelli we are behind the quality of our products. Is something not going well? No stress, here you can read how our warranty works.

With the legal warranty you are always entitled to a good product. This means that the product must meet your expectations. The product may not show defects. If the product appears not to meet expectations or if there is a defect, you are entitled to a free damage repair or a replacement product.

If the product is normally used or if there is regular user wear then the above does not apply.

If you are not satisfied with the purchased product, there is always the possibility to return the product. You can read more about that on the Return page.

Have you bought a Rogelli product with a defect? That's a shame, but we are happy to help you! Contact us via: customerservice@rogelli.com And together we will come to an appropriate solution.

Before contacting us, it is important to add the following documents:

• Valid purchase receipt or confirmation of your order.
• A description of the production error.
• Photos of the product with visible production error.

Als het product niet rechtstreeks via Rogelli.com is
gekocht, adviseren wij je om contact op te nemen met het verkooppunt waar de
aankoop is gedaan. Zij kunnen je op een professionele en passende manier verder
helpen met de afhandeling van je aanvraag.