Warranty

At Rogelli we are behind the quality of our products. Is something not going well? No stress, here you can read how our warranty works.

With the legal warranty you are always entitled to a good product. This means that the product must meet your expectations. The product may not show defects. If the product appears not to meet expectations or if there is a defect, you are entitled to a free damage repair or a replacement product.

If the product is normally used or if there is regular user wear then the above does not apply.

If you are not satisfied with the purchased product, there is always the possibility to return the product. You can read more about that on the Return page.

You can claim warranty if the defect is due to a material or construction error. In consultation with the manufacturer, we opt for repair or replacement of the defective product. Damage due to improper use does not fall on the warranty.

If the purchase becomes defective within two years of receipt, you are eligible for the warranty scheme, whereby the item may be exchanged or the purchase can be canceled.

Have you bought a Rogelli product with a defect? That's a shame, but we are happy to help you! Contact us via: customerservice@rogelli.com And together we will come to an appropriate solution.

Before contacting us, it is important to add the following documents:

• Valid purchase receipt or confirmation of your order.
• A description of the production error.
• Photos of the product with visible production error.