Return
Not entirely your fit or style? No worries, just return and continue to enjoy.
Does it not fit as you had hoped? No stress! At Rogelli you can return your item for free within 30 days. This way you will always stay comfortable on the Cycling And beyond. Ordered through a partner or marketplace? Then report your return directly to them and you will stay on the road carefree.
step 1
Pack the items in the original packaging.
Step 2
Go to rogelli.montareturns.com And follow the steps.
Step 3
Return your package within 30 days in the way you choose.
Step 4
We will process your return shipment within 10 working days of receipt.
That's how it works:
- Pack the items in the original packaging.
- Go to us return portal, enter your order number and e-mail address and follow the steps to register.
- Return the package within 30 days in the way you choose.
- We will process your return shipment within 10 working days of receipt.
Return conditions
- You can return your ordered items within 30 days.
- You are only liable for the depreciation of the articles that are the result of the use of the articles, which goes beyond the nature, characteristics and operation of the articles. If there is something with one of your ordered products when opening your package, please contact us as soon as possible.
- Returning one item or your entire order in the Netherlands is free.
- After receiving your return shipment, it will be processed within five working days, after which the purchase amount will be refunded.
- Return shipments without sender are stored at our head office for a maximum of one month. The customer can report through customer service. After this period, the package will be processed via its own administration.
Exchange product?
It is not possible to exchange your product with us. The product that unfortunately does not meet your expectations can send you back to us. Then you will get your money back within 10 working days at the latest. Do you want to receive a different size or color? Then you can place a new order with us.
Frequently asked questions
Doubts about your return? Relax, we have all the answers for you.
Return
Can't you enjoy your order as expected? You can always return your item to us for free within 30 days of receipt. Please note that the item is returned to us in its original state with labels & packaging. We cannot treat damaged and used items as a return.
- Pack the items (undamaged and unworn) in the original packaging.
- Go to our online registration tool, enter your order number and e-mail address and follow the steps.
- Return the package within 30 days in the way you choose.
- We will process your return shipment within 10 working days of receipt.
The shipping costs are repaid for a (fully) returned order.
Have you purchased a Rogelli product through our webshop with a defect? That's a shame, but we are happy to help you! Contact us via: customerservice@rogelli.com And together we will come to an appropriate solution.
Before contacting us, it is important to add the following documents:
- A valid purchase voucher or confirmation of your order
- A description of the production error
- Photos of the product with visible production error
In this case we recommend first contacting the webshop or store where you have placed your order. The seller is responsible for your order. Don't you get out of it together? Then we would like to hear this and we will gladly help you further.
We would like to hear from you
To ask? Let us know via the contact form, our team responds quickly.
Relaxed return
At Rogelli we arrange you return from start to finish. This way you keep it simple and you can focus on what really counts: enjoying the distance.