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Returns
Step-by-step return process:
1. Fill out the return form and pack the items (undamaged and unworn) in the original packaging. Close the package with the return slip.
2. Write the return address on the package.
3. Return the package within 30 days through a shipping point.
Return address:
The address to which you may send your package:
Rogelli BV - Department Return
Pastoor Palsstraat 4
4711CN Sint Willebrord
The Netherlands
Our return policy:
- You can return your ordered items within 30 days
- We will only accept returns if they are returned in original condition including labels & packaging. Damaged and/or used items will be refused.
- The return costs and the risk of the shipment lie with you as a buyer.
- Your return will be processed within five working days, after that you will receive your money back within five working days.
- Returns without sender are stored at our headquarters for up to one month. The customer can report via the customer service. After this period the package will be processed through our own administration.
- We only accept returns if they are returned in original condition including labels & packaging. Damaged and/or used items will be refused. If there is something wrong with one of your ordered products when opening your package, please contact us as soon as possible.
Exchange products
Unfortunately it is not possible to have your product exchanged by us. The product that unfortunately does not meet your expectations can be returned to us and you will receive your money back within 10 working days. To receive another size or color you can place a new order with us.